FAQs

- WHAT IS A PRE-ORDER?

A pre-order is the purchase of an item that is not yet available for shipping but will be soon. The estimated delivery date is indicated on product page. For pre-orders, we charge 100% of payment upon checkout.

- CAN I RETURN A ITEM THAT WAS IN PRE-ORDER?

Yes, if you wish to return an item that was purchased on the pre-order please follow the return instructions. You have 14 days from the date when you received your order.

- CAN I DO AN EXCHANGE?

We do not offer exchange,  if you wish to exchange please follow the process return process and then proceed to repurchase the new item desired from our website.

- WHAT COURIER DO YOU USE IN THE UK?
All our orders are shipped by Royal Mail 24 hour service. This means orders placed by 2pm are received next day.

We use Royal Mail since for the vast majority of customers who may miss a delivery a local delivery office is much easier and convenient to pick up from than a regional DPD or DHL depot.

- WHAT INTERNATIONAL COURIER DO YOU USE?
It really depends since difference locations and regions operate different services but we alway strive to meet the following delivery times:

EUROPE – 2-4 Days
INTERNATIONAL – 2-7 working day

- CAN I TRACK MY ORDER?

All the orders can be tracked. You will receive a email with link once your order has been shipped.

- WHAT CURRENCY WILL I BE CHARGED IN?

All orders are charged in pounds sterling (GBP).

- I’m not sure on my size who can I talk to?
Please contact us and we’ll be happy to help.

- DO YOU OFFER PRICE ADJUSTEMENT?

We do not offer price adjustments on any products that was purchased before a reduction.

- DO YOU OFFER ANY DISCOUNT CODE?

You can subscribe to our newsletter for 15% off your first order. Please note that this code only works on full-price items and not on sale.

- IS YOUR SITE SICURE?
Yes, the whole site runs with an SSL certificate issued by Trustwave using 256-bit (2048 bit-key) encryption.

-ARE MY CREDIT DETAILS SAFE?

Our payments are managed by Sagepay, the largest UK payment provider and our site runs on with an SSL certificate issued by Trustwave using 256-bit (2048 bit-key) encryption.

- WHAT METHODS OF PAYMENT TO YOU ACCEPT?
We accept Visa Credit and Debit as well as Mastercard Credit and Debit cards.

- WHAT IS YOUR RETURN POLICY?
Please see our returns page.

- HOW DO I CARE FOR MY SWIMSUIT?
Lotions, sunscreen, oil and chlorine can cause discolouration of the fabric, this is not a manufacturing fault.  Follow the care instructions and keep your swimwear in the best condition.