FAQs

What methods of payment do you accept?
We accept Visa Credit and Debit as well as Mastercard Credit and Debit cards.

Can I order by phone?
We do not currently take orders on the phone.  All orders must be placed via the website.

Are my card details safe?
Our payments are managed by Sagepay, the largest UK payment provider and our site runs on with an SSL certificate issued by Trustwave using 256-bit (2048 bit-key) encryption.

Is your site secure?
Yes, the whole site runs with an SSL certificate issued by Trustwave using 256-bit (2048 bit-key) encryption.

I’m not sure on my size who can I talk to?
Please contact us and we’ll be happy to help.

What courier do you use in the UK?
All our orders are shipped by Royal Mail 24 hour service. This means orders placed by 2pm are received next day.

We use Royal Mail since for the vast majority of customers who may miss a delivery a local delivery office is much easier and convenient to pick up from than a regional DPD or DHL depot.

What international courier do you use?
It really depends since difference locations and regions operate different services but we alway strive to meet the following delivery times:

EUROPE – 2-4 Days
INTERNATIONAL – 2-7 working day

Can I track my order?
UK orders can be tracked and you will receive a link in your confirmation email.

What packaging will I receive my order in?
UK customers will receive our signature packaging.  For the rest of the world due to wanting to keep shipping costs reasonable to our customers we will be using standard boxes with our signature tissue paper and stickers.

What currency will I be charged in?
All orders are charged in pounds sterling (GBP).

What is your returns policy?
Please see our returns page.

How do I care for my swimsuit?
Lotions, sunscreen, oil and chlorine can cause discolouration of the fabric, this is not a manufacturing fault.  Follow the care instructions and keep your swimwear in the best condition.