When will my order be shipped?

Orders placed by 2pm will be shipped on the same day, while orders placed after 2pm will be shipped on the following working day.

What are the delivery times for UK orders?

For UK orders, delivery is the next day (Royal Mail 24). Please note that this is in addition to the dispatch time.

Is there a cost for UK shipping?

Shipping is free for orders over £300. For orders under £300, the shipping cost is £5.

What are the delivery times for European orders?

European orders typically take 2-4 days for delivery, in addition to the dispatch time.

How much does shipping to Europe cost?

For European orders, shipping is free for orders over £300. For orders under £300, the shipping cost is £9.

What is the delivery time for international orders?

International orders usually take 2-7 working days for delivery, in addition to the dispatch time.

What is the cost of international shipping?

Shipping for international orders is free for orders over £300. For orders under £300, the shipping cost is £15.

How do I return an item?

To return an item, please follow the instructions for the returns

What happens if I return an item after 14 days of receiving my order?

If the return is processed later than 14 days, the goods will be returned to you, and you will be responsible for covering the delivery cost.

When will I receive a refund for returned items?

We will provide a full refund for any item(s) within 14 days from the date your order is delivered. Please refer to our Returns page for more information. Note that associated shipping fees are not refundable.

Are pre-order returns accepted?

Yes, pre-order returns will be honored and refunded within the 14-day returns policy.

What items are eligible for a refund?

For health and safety reasons, we can only offer a refund on unused items. All swing tickets, security tags, and hygiene strips must be present.

What is the return policy for items marked as final sale?

Items marked as final sale are not eligible for return or refund, especially from countries outside the EU and UK.

How can I return items from the UK?

Visit the Royal Mail Returns Portal, follow the instructions to print your returns label, and take it to any post office. Returns from within the UK will be charged £9.99, deducted once the items are returned and refunded.

What is the process for international returns?

Unfortunately, we are unable to cover the cost of international returns. You can use a courier of your choice, and make sure to mark the package clearly as "British commercial returns" to avoid delays at customs. Please see our returns page for further information. 

Do you offer exchanges?

No, we do not offer exchanges. Follow the return and refund process, and then repurchase the desired item from our website.

9. Q: Are there any conditions for trying on swimwear?

A: Yes, for hygiene reasons, we request you to wear underwear when trying on swimwear. Damaged or stained goods may result in a refusal of refund.

10. Q: What is my responsibility when returning items?

A: Returning items are your responsibility until they reach us. Ensure they are packed securely and keep proof of postage in case you need to contact us about your return.

11. Q: How long does it take to process refunds?

A: We aim to process refunds the day we receive them, but please allow up to 10 working days for refunds to be credited to your original payment method. You will receive an email confirming the refund.

12. Q: Are shipping fees refundable?

A: No, associated shipping fees are not refundable.

Do I need to pay any extra costs upon the arrival of my goods?

No, all duties and taxes are pre-paid by Alexandra Miro, some countries are exempted. You won't need to pay any additional costs when your goods arrive.

Are there any exempt countries from pre-paid duties and taxes?

Yes, the exempt countries where taxes and duties are due on delivery to local customs are Malta, Canary Islands, Ceuta, San Marino, Liechtenstein, Monaco, Norway, Albania, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Greenland, Iceland, Kosovo, Mayotte, Moldova, North Macedonia, Serbia, Svalbard & Jan Mayen.

What happens if my country is exempt from pre-paid duties and taxes?

If your country is exempt, any taxes and duties will be due on delivery to your local customs.

Are there specific countries where duties and taxes are pre-paid?

Yes, duties and taxes are pre-paid for all countries except the ones mentioned as exempt.

Will I receive any notification about taxes and duties?

If you are in an exempt country, you will receive a notification about taxes and duties upon delivery to your local customs.

Are there any additional fees for specific countries?

No, for most countries, there are no additional fees as duties and taxes are pre-paid. However, for exempt countries, fees may be applicable upon delivery.

Is there any action required on my part for exempt countries?

For exempt countries, taxes and duties will be due on delivery to your local customs. Please be prepared to handle any necessary payments or procedures as required by your local customs authorities.

Is there an expiration date for the gift card?

No, there is no expiration date for our online gift cards. You can use them whenever it's convenient for you.

Can I exchange items purchased with the gift card?

Certainly! We want you to be completely satisfied with your purchases. You can exchange any items bought with the gift card within 14 days of the original purchase.

How do I check the balance of my gift card?

You can easily check your gift card balance by visiting our website and entering the unique gift card code at the checkout.

Can I use the gift card for multiple transactions?

Yes, you can use the gift card for multiple transactions until the balance is fully utilised. If the purchase amount exceeds the card balance, you can pay the remaining amount using another payment method.

Can I use the gift card to make online purchases only?

Yes, our gift cards are exclusively designed for online purchases on our website.

Can I use the gift card during sales or promotions?

Absolutely! Our gift cards can be used during sales, promotions, and on regular-priced items

It really depends since difference locations and regions operate different services but we alway strive to meet the following delivery times:

EUROPE – 2-4 Days
INTERNATIONAL – 2-7 working day

All the orders can be tracked. You will receive a email with link once your order has been shipped.

All orders are charged in pounds sterling (GBP).

Please contact us and we’ll be happy to help.

We do not offer price adjustments on any products that was purchased before a reduction.

You can subscribe to our newsletter for 15% off your first order. Please note that this code only works on full-price items and not on sale.

Yes, the whole site runs with an SSL certificate issued by Trustwave using 256-bit (2048 bit-key) encryption.

Our payments are managed by Sagepay, the largest UK payment provider and our site runs on with an SSL certificate issued by Trustwave using 256-bit (2048 bit-key) encryption.

We accept Visa Credit and Debit as well as Mastercard Credit and Debit cards.

Please see our returns page.

Lotions, sunscreen, oil and chlorine can cause discolouration of the fabric, this is not a manufacturing fault.  Follow the care instructions and keep your swimwear in the best condition