Returns

Last update 11 July 2024

We always hope you love your purchases, but if for any reason you do need to return something to us, please use our return portal. Return the item in its original packaging within 14 days of receiving your order, and enclose the completed returns form in your parcel. If the return is processed later than 14 days of receiving your order we will return the goods to you and you will be asked to cover the delivery cost.

Pre-order returns will be honoured and refunded within the 14 day returns policy.

For reasons of health and safety we will only be able to offer a refund on unused items. All swing tickets, security tags and hygiene strips must be present.

Please note that any returns that do not meet our policy will not be accepted.

RETURNS AND EXCHANGES:

Please return all items to us via our returns portal for an exchange or a refund.

FINAL SALE

Items marked as final sale are not eligible for returns or refunds, except under specific conditions:

UK and EU Customers: Final sale items can be exchanged or returned for a store credit.
Rest of the World: Returns or refunds will not be accepted for final sale items.

Please ensure you review the product details carefully before making your purchase. If you have any questions, feel free to contact our customer service team for assistance.

RETURNS FEES

We strive to provide our customers with the best shopping experience. However, if you are not completely satisfied with your purchase, we are here to help with our return and refund process. Please note the following details regarding the deductions applied to returns:

Returns from the UK:

For returns from within the United Kingdom, a fee of £7.99 will be deducted from the refund amount.

Returns from the EU:

A deduction of £30 will be applied to the total amount to be refunded for any returns originating from countries within the European Union.

Returns from the Rest of the World:

For international returns outside of the EU and the UK, a deduction of £35 will be applied to the refund.

Important Information:

The deduction fees will be automatically subtracted from the total refund amount once your return is processed.
Refunds will be issued to the original payment method used at the time of purchase.
Please ensure that all returned items are in their original condition, with all tags and packaging intact, to avoid any further deductions or delays in processing your refund.
Please be aware that shipping fees are non-refundable.
If an item arrives defective, the issue must be reported to our customer service team within 24 hours of receiving the item. We do not assume responsibility for defects that are not addressed within this time frame. Any claims made after the 24-hour window will not be eligible for resolution or compensation.

CONDITIONS

In the interest of hygiene, we request you to wear underwear when trying on the swimwear. We may refuse to refund your purchase if we receive back damaged or stained goods. Once we receive the goods that do not meet the right requirements for a refund, we will return the goods to you and you will be asked to cover the delivery cost.

If an item arrives defective, the issue must be reported to our customer service team within 24 hours of receiving the item. We do not assume responsibility for defects that are not addressed within this time frame. Any claims made after the 24-hour window will not be eligible for resolution or compensation.

RESPONSABILITY

Returning items are your responsibility until they reach us, so please ensure that they are packed securely and will not get damaged during its journey.

As the parcel remains your responsibility until it arrives back with us, ensure that you keep hold of the proof of postage in case you need to contact us about your return.

If you choose to return your parcel using your own carrier, please be aware that you will be responsible for any duties and taxes that may occur. We do not take any responsibility for these charges, nor do we assume any responsibility for the parcel until it arrives at our warehouse.

REFUND

Please allow up to 14 working days for refunds to be credited to your original payment method.

You will receive an email to confirm you have been refunded.

Associated shipping fees are not refundable.

For any questions about our policies please email hello@alexandramiro.com

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